If you are unhappy with a product or service that you purchased through Bubs & Goose Sleep Consulting, you could qualify for a refund if you meet any of the following criteria:

 

• All products and service refund requests must be received within 14 days of the original purchase date. Refunds requested after this date will not be processed or considered. Refunds on a product and/or service will only be issued once per product and/or service. All purchases will be refunded back to the original payment source.

 

• Unused follow-ups via email, text, or phone call may not be refunded and will automatically be forfeit 6 months from the package purchase date.

 

• Unused consulting services will not be partially refunded, but consulting services where a sleep plan has not been created are valid for 6 months after purchase.

 

• Consulting services are non-transferable.

 

• No refund will be issued for any package once the sleep consultant begins writing the custom sleep plan.

 

• You may reschedule your appointment (Express Fix Call, Training Calls, Follow-Up Calls, etc.) if you notify us within 48 hours of your scheduled appointment time. The new appointment must occur within 2 weeks of your original appointment time. Appointments will only be rescheduled once per package. Any cancellations, reschedule requests, or no-shows of the scheduled appointment will not be refunded or rescheduled.

 

• In case of illness, unexpected travel, or natural disasters, sleep packages can be paused up to 2 weeks.

 

• Express Fix Calls cannot be refunded.

 

To request a refund for any service, please email bubsandgoosesleep@gmail.com. Refunds will be processed weekly, usually within 7-10 days from the time we receive your request. If you have any questions about our policies, please don’t hesitate to contact us. We are happy to answer any and all questions!